New Scaratings

Welcome to the new Scaratings
It is currently Thu Mar 28, 2024 12:03 pm

All times are UTC - 5 hours




Post new topic Reply to topic  [ 63 posts ]  Go to page 1, 2, 3  Next
Author Message
 Post subject: Report Tablet Lockup locations here
PostPosted: Tue Dec 12, 2017 4:21 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Mon Jan 11, 2010 11:41 am
Posts: 1745
Location: Gaithersburg MD (suburb NW of DC)
I'm starting this new thread to take over the ambiguous "Has this ever happened" thread.

I've been in contact with a knowledgeable person at Buzztime about the increasing frequency of the 3rd Gen tablet mid game lockups.

BT needs location, date and time of the lockup. They are looking into it, I don't think they were aware of the growing problem before today.

I mentioned BWW Gaithersburg, BWW Kent, BWW Henderson, Sandbar, Wild Bills, BWW Salisbury as having recent lockup trouble.

Please post any and all new lockup occurrences when they happen, provide location, date and approx time, I will pass info on to the right BT contact.

This can be fixed! :?

_________________
BUD - Stained Glass Pub Silver Spring MD
OC BUD - Grotto Pizza DE near Ocean City MD

LET'S GO ....Caps and Os!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Wed Dec 13, 2017 10:09 am 
Offline
King or Queen Postsalot
User avatar

Joined: Sun Jan 10, 2010 8:59 pm
Posts: 2218
Thanks so much, Bud!

_________________
Anon
"He may seem like Mr. Rogers but a dark spirit lies beneath."


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Thu Dec 14, 2017 2:48 pm 
Offline
Cuboctahedral Faces
User avatar

Joined: Fri Apr 23, 2010 4:22 pm
Posts: 14
Location: Northern Ohio
BW3 Sandusky, last Friday 12-8-17, between 7-8:30PM during a Countdown (don't remember exact time).

I knew exactly what it was when it happened from reading the articles here.

Manager had to reboot the system.

I also didn't know that the buzztime systems were still running Windows XP?

-Miser


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Thu Dec 14, 2017 10:35 pm 
Offline
Ending Symphony

Joined: Wed Mar 02, 2011 11:43 pm
Posts: 41
Location: BWW Henderson, NV
While playing Six at BWW Palm Desert, CA on Dec 14.
During marathon 6, the tablets locked up at approx 18:09, the TV's kept working
normally. Was able to exit game on the tablet, 6 was not available on the game menu.
Was able to log in and play with an iphone.
At approx 18:29 Six magically appeared on the game menu and all was well again.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Fri Dec 15, 2017 11:00 am 
Offline
King or Queen Postsalot
User avatar

Joined: Sun Jan 10, 2010 8:59 pm
Posts: 2218
It is interesting that the standard length of the lockout is almost always 20 minutes.

_________________
Anon
"He may seem like Mr. Rogers but a dark spirit lies beneath."


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Fri Dec 15, 2017 12:38 pm 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
Sandbar: Newport News, VA 12/14 just before the marathon six round.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Fri Dec 15, 2017 12:57 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Mon Jan 11, 2010 11:41 am
Posts: 1745
Location: Gaithersburg MD (suburb NW of DC)
BWW Palm Desert CA and Sandbar Newport News VA reported to BT.

Both of those seemed to happen at same time during Thur SIX.

Has anyone seen this lockup during the day/happy hour? Or only after about 7:30/8pm eastern?

_________________
BUD - Stained Glass Pub Silver Spring MD
OC BUD - Grotto Pizza DE near Ocean City MD

LET'S GO ....Caps and Os!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Fri Dec 15, 2017 1:30 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Sun Jan 10, 2010 8:59 pm
Posts: 2218
Our lockups have all happened between 7:00 and 9:30 on Tuesdays, but then again those are the only times we play.

_________________
Anon
"He may seem like Mr. Rogers but a dark spirit lies beneath."


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Fri Dec 15, 2017 1:55 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Mon Jan 11, 2010 11:41 am
Posts: 1745
Location: Gaithersburg MD (suburb NW of DC)
ANON wrote:
Our lockups have all happened between 7:00 and 9:30 on Tuesdays, but then again those are the only times we play.


Ours at BWW Gaithersburg have happened on Thur, Fri and Sat between about 7:00 and 9:30. We have players there from 5 to 11 generally. We don't play Tues so wouldn't know about that night. Does a tablet lockup if there is no one there to see it?

_________________
BUD - Stained Glass Pub Silver Spring MD
OC BUD - Grotto Pizza DE near Ocean City MD

LET'S GO ....Caps and Os!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Sat Dec 16, 2017 11:16 am 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
Sandbar 12/15 off 5:53 and back on 6:14 (Eastern time)
It started just before question 15 and returned in time for round 3 of the next game.

Yes, I've been told it happens at other times as well, but do not know the specifics.


And thanks for helping us all out with this.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Mon Dec 18, 2017 5:31 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Mon Jan 11, 2010 11:41 am
Posts: 1745
Location: Gaithersburg MD (suburb NW of DC)
zzuupp wrote:
Sandbar 12/15 off 5:53 and back on 6:14 (Eastern time)
It started just before question 15 and returned in time for round 3 of the next game.

Yes, I've been told it happens at other times as well, but do not know the specifics.


And thanks for helping us all out with this.


Sandbar again, seems to be one of the worst hit.

No answers yet from BT.

Reboot the BT computer as soon as the lockup hits and you'll only lose a few questions. Takes about 3 or 4 minutes maybe. Better than 20 mins. Of course that knocks out any phones that might be playing, in Gaithersburg that's none.

_________________
BUD - Stained Glass Pub Silver Spring MD
OC BUD - Grotto Pizza DE near Ocean City MD

LET'S GO ....Caps and Os!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Tue Dec 19, 2017 12:24 am 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
Thanks, and guess what:

Monday 12/18 7:50-ish back on at 8:15 (ish) back in time for the last round of the movie game.

I was told that there was one on Sunday. From looking at the game history everybody playing six o'clock countdown, got a "start the clock" at 6:17.

As far as re-booting the the computer goes:

I've witnessed two times.
1st: By the time we could get a bartenders attention, and then by the time they could do it. Add a few minutes for a system reboot. It was twenty minutes anyhow.

2nd: The bar was quite slow. We could get the bartender's attention immediately and they had no problem (and nothing else better to do) than getting the stepladder to reach and reboot the system.
We lost a round in that game, and then it bonked again at the beginning of the next game.

After that second instance, it's not worth the effort to have that happen.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Wed Dec 20, 2017 10:22 pm 
Offline
Ending Symphony

Joined: Wed Mar 02, 2011 11:43 pm
Posts: 41
Location: BWW Henderson, NV
Happened again at BWW Palm Desert, CA on Wed 12/20 for Six. After SciFi, the tablets were
locked up on the last national leader board for SciFi. They started working again at 18:54, more than
20 minutes. Worked fine until 19:14, then they locked up on the commercials after marathon Six.
Thought they were working at 19:24 but they were not working for the next game, so we left.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Thu Dec 21, 2017 11:17 pm 
Offline
Sir or Dame Postsalot

Joined: Sun Jan 09, 2011 9:50 pm
Posts: 264
Location: Montgomery County MD
BWW Gaithersburg, after3 questions of the 6:00 (Eastern) Countdown on December 21st. Rebooted the system and didn't get back in until the end of Q15. Cost us some perfect games too *


* Conceivably


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Thu Dec 21, 2017 11:45 pm 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
Sandbar Thursday 12/21
I arrived at 5:20-ish to a game blockout. It returned at 5:42.
We were out again from 7:12 to 7:39.

======
I was told it happened once before I arrived. The folks then had the system rebooted and it worked for "10 minutes" and then the game blocked again. I arrived during that one.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Fri Dec 22, 2017 10:58 pm 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
Sandbar 12/22 6:08-6:28 We were able to play the 1st round at six o'clock, then blocked out until just before the 6:30 game.

When I arrived I asked one of the earlier players, & there was an outage during the four o'clock hour.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Sat Dec 23, 2017 12:07 am 
Offline
Sir or Dame Postsalot

Joined: Thu Jul 14, 2011 8:57 pm
Posts: 264
Miser wrote:
...
I also didn't know that the buzztime systems were still running Windows XP?

-Miser


Gosh, XP really? How quaint
Maybe it would benefit from a defragmentation then?


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Sun Dec 24, 2017 3:29 pm 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
Sandbar Saturday 12/23
out at 4:53 rebooted @ 4:55 & back in at 4:58
out from 6:03 - 6:24
out from 6:47 - 7:09

Merry Christmas to all.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Tue Dec 26, 2017 12:26 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Mon Jan 11, 2010 11:41 am
Posts: 1745
Location: Gaithersburg MD (suburb NW of DC)
zzuupp wrote:
Sandbar Saturday 12/23
out at 4:53 rebooted @ 4:55 & back in at 4:58
out from 6:03 - 6:24
out from 6:47 - 7:09

Merry Christmas to all.


Sandbar seems to have real big problems. We got through the weekend with no lock ups in Gaithersburg after the one on Thur.

Zzuupp, you need to ask Sandbar management to call BT customer service at 1 800 745 4686 and tell them about all the lock ups and get a new computer sent out. Your problem is bigger than just a software glitch. You need bigger computer help right away.

Otherwise, I have not heard anything back from the tech team "looking into" this. Christmas holidays you know.

_________________
BUD - Stained Glass Pub Silver Spring MD
OC BUD - Grotto Pizza DE near Ocean City MD

LET'S GO ....Caps and Os!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Wed Dec 27, 2017 7:45 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Sun Jan 10, 2010 8:41 pm
Posts: 2497
Well, hell. Refurbished 1st generation tablets also have this problem. It happened today at BWW Mission Valley around 1220. :roll: Lunchtime Trivia on the tablet came back around 1300.

Maybe, just maybe, one of the alleged software updates have caused this debacle. :cry:

_________________
liljol, still residing in a humble lil abode in Buzztime's Backyard, San Diego County, in The Horribly Site-Poor Golden State, California...

<--805 NTN Buzztime sites visited as of 11/13/2018...

F CUBS!!!!! FBOSOX!!!!!

FPDRES!!!!! FCHGRS!!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Tue Jan 02, 2018 11:31 pm 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
BUD wrote:
zzuupp wrote:
Sandbar Saturday 12/23
out at 4:53 rebooted @ 4:55 & back in at 4:58
out from 6:03 - 6:24
out from 6:47 - 7:09

Merry Christmas to all.


Sandbar seems to have real big problems. We got through the weekend with no lock ups in Gaithersburg after the one on Thur.

Zzuupp, you need to ask Sandbar management to call BT customer service at 1 800 745 4686 and tell them about all the lock ups and get a new computer sent out. Your problem is bigger than just a software glitch. You need bigger computer help right away.

Otherwise, I have not heard anything back from the tech team "looking into" this. Christmas holidays you know.


Thanks for all the help.

And first the bad news, we got a new PC about a month ago. See how much that has helped. :(

On Saturday, we had two lockouts from 5:50-5:27 and from 6:50-7:17.


I did not play on Sunday or Monday.
The daytime bartender (BECK) has a theory about a "devil box" .
I won't see her until Friday. I'll get more details then.

It was marked and taken out of service on Sunday.
I was told all was good on Monday.
We had no lockouts tonight.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Thu Jan 04, 2018 12:06 pm 
Offline
King or Queen Postsalot
User avatar

Joined: Mon Jan 11, 2010 11:41 am
Posts: 1745
Location: Gaithersburg MD (suburb NW of DC)
Hmmm, a bad tablet bringing the system to a halt? That's a good one I hadn't thought of, explains why it's so sporadic. We have about 40 tablets, some of which aren't used much other than for the kids games. At locations with heavy use like Sandbar that bad devil tablet could be in use all the time.

I do recall on one of our lockups someone was just signing in.

Zzuupp, how where they able to identify the bad "devil" tablet to take out it out of circulation??

_________________
BUD - Stained Glass Pub Silver Spring MD
OC BUD - Grotto Pizza DE near Ocean City MD

LET'S GO ....Caps and Os!!!!


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Thu Jan 04, 2018 3:03 pm 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
BUD wrote:
Hmmm, a bad tablet bringing the system to a halt? That's a good one I hadn't thought of, explains why it's so sporadic. We have about 40 tablets, some of which aren't used much other than for the kids games. At locations with heavy use like Sandbar that bad devil tablet could be in use all the time.

I do recall on one of our lockups someone was just signing in.

Zzuupp, how where they able to identify the bad "devil" tablet to take out it out of circulation??


No, I do not know how it was identified yet.
With 6+" of snow on the ground, I doubt I'll be going out tomorrow either.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Wed Jan 10, 2018 12:35 am 
Offline
Sir or Dame Postsalot

Joined: Mon Jan 11, 2010 10:56 pm
Posts: 223
For better or worse, the demon box theory might have been debunked. I was told that the game timed out even with that box sequestered.

I haven't seen the bartender who started the theory. MOO & SPOONS told me that there were time outs with that box not being used.

Thankfully, there were no time outs tonight.


Top
 Profile  
 
 Post subject: Re: Report Tablet Lockup locations here
PostPosted: Wed Jan 10, 2018 8:42 am 
Offline
King or Queen Postsalot
User avatar

Joined: Sun Jan 10, 2010 8:59 pm
Posts: 2218
The good news is that our location has not had this issue for many weeks. I had hoped the demon box theory might be right, because we got the management to send back the known defective boxes.

The bad news is that that was seven weeks ago. The manager pulled me aside last night and told me that he has been calling Buzztime every week for the last several weeks to get the replacements, and they still haven't come. He said the breakdown seems to be with a third party of some sort which is supposed to be fulfilling the order.

As a result, we had several people who couldn't play last night. I tried to help them download the Buzztime Mobile Playmaker App, but it seems that it not only will not work with the new Apple iOS, but also has been removed from the App Store entirely.

_________________
Anon
"He may seem like Mr. Rogers but a dark spirit lies beneath."


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 63 posts ]  Go to page 1, 2, 3  Next

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group