BT not working... what should I do?

schushoe · **Joined:** Sun Mar 01, 2015 10:59 pm **Posts:** 30

I have had issues where I get a tablet at my regular BWW. There is no icon for BT trivia on it and I can't log in. I assume this means it is not connected to BT. Do I need to reset the tablet? Is there something wrong with the site itself? Help! Thanks.

SHUSHU

BUD · **Posted:** Mon Apr 29, 2019 12:06 pm

Yes there is probably something wrong with the computer or the internet at that BWW.
Which BWW is it?

schushoe · **Joined:** Sun Mar 01, 2015 10:59 pm **Posts:** 30

South Portland, ME. I sent a message to BT via Facebook but it’s still not working today.

schushoe · **Joined:** Sun Mar 01, 2015 10:59 pm **Posts:** 30

Update: I had someone reset the computer and it works!!

BUD · **Posted:** Mon Apr 29, 2019 12:44 pm

Something happened there on April 19th it looks like. Maybe the power went out or surged. The main computer hasn't reported since then and needs to be reset to get new games in.

2 things to ask a manager to do next time you're in there. First, reboot (turn off then turn back on) the buzztime computer, it's usually on top of or in the TV programming cabinet.
Second, ask the manager about their internet working properly. That may need to be rebooted as well to get it to connect with the buzztime computer.

If the internet is good and a BT computer reboot doesn't get the trivia icon back on the tablets within 5 minutes ask the manager to call buzztime customer service at 1 800 745 4686. They can get it fixed from their end in a few minutes.

Good luck and I did enjoy Bingas Wingas in Yarmouth last Aug.

BUD · **Posted:** Mon Apr 29, 2019 12:47 pm

schushoe wrote:

Update: I had someone reset the computer and it works!!

Oh cool, that was quick and easy. A reboot will fix things 99% of time.

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BT not working... what should I do?

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