I didn't say 'customers', I said players--refering to the surveys that I filled out for BT asking how I as a 'player' felt about different aspects of their product, such as playing NATIONAL games instead of regional games, the badges, favorite games, etc.
Stuck playing at my local site, a BWW, means I have to daily program out repeat Sports Illustrated games (which were originally introduced as a limited run game...that doesn't seem like it will ever end now) and a Newcastle Beer game (again, limited run game) that other sites don't have to deal with.
And I certainly would have never thought to have a game about SEC football, while doing away with the other sports options.
And it seems that QB1 is now the default game at my site, although that wasn't the case at the start of the season. Thus, after two weeks of a few folks complaining of no trivia and me doing other things, the management (BT Customer) asked me to come in early on Sunday to program out QB1, since they didn't know how.
I guess what I'm getting at, Dave & Dave, is that beyond the arrogance, there appears to lie some type of distain for long time, loyal players. The loss of games that offered a distinct product to fans of different genres (Passport being one that comes to mind...hey, BUD) on different nights, along with the FSPLIT{liljol trademark inserted here} leads me to this conclusion. And those of us here realize that we aren't the demographic BT wants, but we ae the demographic that BT has, so stop telling the PLAYERS what we want.
EGADS!!!...that was a long ramble. Suddenly, everything looks a little CLOUDY!