BUD wrote:
When this happens at just one bar it is usually the timing of the ads, or a lack of enough ads that causes the ranking screens to come up too early for that bar while the rest of the feed is still submitting scores. This can be adjusted by BT for the individual bar by adjusting/inserting ads so they are "back on schedule".
This has happened with us before. It's an annoyance, to be sure, but I had still been hoping it was the same problem this time. Looks not to be the case.
BUD wrote:
However, when it's many or all bars it's a problem in Carlsbad with gathering and sending the scores back out at the correct time. This was the problem with Thur SIX several months ago. It was fixed but we'll see tonight if it's broken again.
Good luck with BT customer service.
And this sounds like what's happening now. Unfortunately, BT is trying to tell me that they're seeing "breaks in our internet connectivity" that they think might be responsible. Oddly, these "breaks" are not affecting us in any way at the restaurant that we can detect, and the only game they seem to be affecting for BT is SIX. Therefore, it smells like bullshit to me. It's truly frustrating, as Wednesday SIX is the game that brings together a team, and we're pretty competitive in the network.
Thanks for the input, BUD. Please say hi to your gang for me!